YILDIZ PROPERTIES LTD (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to processing your personal information in a reasonable, transparent, and secure manner. This Privacy Policy applies to your access to, browsing, and use of our website, as well as the processing of your personal information related to inquiries about short-term accommodation, temporary accommodation, residential rentals, and related property services through the website.
- Information We Collect
Depending on your use of the website and services, we may collect the following types of information:
Contact Information: Name, email address, phone number, and other contact information you proactively provide.
Accommodation and Rental Information: Expected check-in date, check-out date, number of guests, length of stay, property requirements, and other relevant information you provide when inquiring or booking.
Communication Information: Information you provide when contacting us through website forms, emails, or other channels, and related communication content.
Transaction Information: Order information, payment status, and transaction records related to bookings, rentals, or other services. We generally do not directly retain complete bank card numbers, credit card security codes, or other sensitive payment credentials.
Technical Information: IP address, browser type, device type, operating system, access time, website pages, and basic website usage information.
Cookies and similar technologies are used to maintain the normal operation of the website, understand website usage, and improve user experience.
We will not ask you to provide personal information unrelated to accommodation, rental, or property services.
- How We Use Personal Information
We may use your personal information for the following purposes:
Processing and responding to your inquiries about accommodation, rental, and property services;
Managing accommodation booking, check-in, and check-out arrangements;
Confirming service hours, accommodation information, and other necessary matters with you;
Processing payments, orders, and related business records;
Providing customer support and after-sales service;
Maintaining and managing the normal operation of the website;
Preventing fraud, abuse, unauthorized access, and other security risks;
Complying with applicable legal, regulatory, and accounting requirements;
Improving our services, website functionality, and customer experience to the extent permitted by law.
We only use personal information to the extent necessary to achieve clear and reasonable business purposes.
- Booking and Accommodation Information
When you inquire about or book accommodation through the website, we may need to use the information you provide to confirm property availability, arrange check-in, process related services, and communicate with you as necessary.
- Payment Information
If the website offers online payment, the payment may be processed by a third-party payment service provider. Payment service providers may process payment information in accordance with their own privacy policies and applicable laws.
To reduce the risk of payment information leakage, we generally do not store complete bank card numbers or credit card security codes in our systems. When submitting payment information, you should also review the relevant payment service provider’s privacy policy and terms of service.
- Cookies
Our website may use cookies and similar technologies to help the website function properly, remember necessary settings, understand website visits, and improve the website experience.
You can manage or delete cookies through your browser settings. If some cookies are disabled, certain website functions may not work properly.
- Information Sharing
We will not sell your personal information to third parties.
Where necessary to provide the services required, we may share limited information with the following types of third parties:
Payment and transaction processing service providers;
Website hosting, technology, and security service providers;
Essential service providers related to accommodation arrangements;
Professional advisors, legal or accounting services;
When required by law or regulatory bodies.
We require relevant service providers to process personal information only to the extent necessary for providing the agreed services or fulfilling legal obligations, and to take reasonable security measures.
- Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, modification, disclosure, loss, or destruction.
While we take reasonable measures to protect information, internet transmission and electronic storage cannot guarantee absolute security. Therefore, we cannot guarantee that personal information will be free from security risks under any circumstances.
- Data Retention Period
We retain personal information based on the purpose of information collection, business needs, and applicable legal and regulatory requirements.
Generally, information related to consultations, reservations, rentals, and transactions will continue to be retained for a reasonable period after the completion of the relevant business to handle after-sales matters, resolve disputes, and fulfill accounting and legal obligations.
When personal information no longer has a reasonable business or legal necessity for retention, we will take deletion, anonymization, or other appropriate processing measures in accordance with applicable laws.
- Your Privacy Rights
Under applicable law, you may have some or all of the following rights:
To request information about whether we process your personal information;
To request access to your personal information;
To request correction of inaccurate or incomplete information;
To request the deletion of personal information if legally permissible;
To restrict or object to the processing of personal information in specific circumstances;
To request access to your personal information in a manner required by applicable law;
To withdraw your previously provided consent (if the processing was based on consent).
Some rights may be subject to legal restrictions. We may need to verify your identity before processing your request.
- European Economic Area and UK Users
If you are located in the European Economic Area or the UK, applicable data protection laws may grant you additional privacy rights.
Where applicable, we will process personal information based on legitimate interests, contractual obligations, legal obligations, consent, or other legally recognized grounds.
If you believe that our processing of personal information violates applicable data protection laws, you may also file a complaint with the relevant data protection regulatory authority in accordance with local law.
- Children’s Privacy
This website is primarily intended for adults who are legally capable of entering into accommodation, rental, or related service agreements.
We will not intentionally collect unnecessary personal information from minors. If we discover that a child’s personal information has been collected without proper authorization, we will take reasonable steps to delete the relevant information, as required by applicable law.