YILDIZ PROPERTIES LTD provides clients with a clear booking process for short-term and temporary accommodations. Specific check-in arrangements may vary depending on the property; the following is a general booking and check-in process.
- View Accommodation Information
Clients can browse available accommodations on the website to understand the property type, occupancy, facilities, accommodation conditions, available dates, and related costs. It is recommended to review and submit a booking 7–14 days in advance to allow for more options.
- Submit a Booking Request
After confirming your accommodation needs, place your order for the corresponding services. This price is a deposit; the specific price will be determined after detailed communication based on the client’s submitted booking information, including name, contact information, number of guests, expected check-in date, check-out date, and other necessary information. We will verify the accommodation arrangements based on the submitted information.
- Booking Confirmation and Payment
Processing is usually completed within 1 business day of receiving complete booking information. Once the property is confirmed to be available, the client completes a one-time payment according to the amount stated on the page or in the confirmation message.
The booking officially becomes effective after payment is completed and confirmed. Unless otherwise specified in the order, no subscriptions or subsequent recurring charges will be automatically generated.
- Check-in Information Confirmation
1–3 days prior to the expected check-in date, we may contact the client to confirm the check-in time, check-in method, and necessary accommodation information.
Clients should ensure their contact information remains valid so that we can send check-in related notifications in a timely manner.
- Check-in
Clients should arrive at the property and check in at the date and time specified in the confirmation information. Check-in time is generally after 3:00 PM, but the specific time is subject to the final confirmation information for the specific property.
If you anticipate not being able to arrive at the specified time, please contact us in advance so that we can coordinate check-in arrangements based on the actual situation of the property.
- During the Stay
After check-in, clients can use the property and related facilities normally according to the house usage instructions. If you find any problems with the facilities or encounter any issues related to the accommodation arrangements, please contact us promptly, and we will provide necessary coordination and support as appropriate.
- Check-out
Check-out time is generally before 11:00 AM, but the specific check-out time is subject to the booking confirmation information.
Upon check-out, guests should tidy up their personal belongings according to the property’s requirements and restore the property to a reasonable, usable condition. Any special check-out requests will be communicated to guests in advance.
- Special Check-in Arrangements
If guests require early check-in, late check-out, or have other special accommodation needs, they should contact us at least 48 hours in advance. Arrangements are subject to availability on the day of check-in and are not guaranteed.
- Processing Time
Under normal circumstances, from submitting a booking request and confirming property availability to completing payment and sending check-in information, it typically takes 1–2 business days. Specific processing times may vary depending on the check-in date, property availability, weekends, and public holidays.
To avoid limited property options close to the check-in date, we recommend that guests complete their bookings and confirmations as early as possible.