YILDIZ PROPERTIES LTD offers short-term accommodation and residential rental services. Due to the need for advance booking of accommodation dates and housing resources, cancellations and refunds will be processed based on the specific details and booking conditions.
- Cancellation
To cancel a submitted accommodation booking, please submit a cancellation request via the website contact form at least 48 hours in advance, providing your booking information and the name of the person who made the booking.
Whether a refund is available and the amount will depend on the specific cancellation conditions of the order, the time remaining until the check-in date, and whether the relevant services have been started.
- Refund Policy
For orders that meet the refund conditions, we will arrange a refund after confirming the cancellation eligibility. Refunds are usually returned to the original payment method; the specific arrival time may be affected by banks, payment institutions, and related processing procedures.
Generally, refunds will be processed within 3–5 business days after the cancellation request is confirmed. The actual arrival time depends on the processing speed of your bank or payment service provider.
- Cancellation Close to Check-in Date
If a customer cancels their reservation close to the check-in date, a cancellation fee may apply as the property may already be reserved for the booking. The specific deduction or refund percentage will be subject to the cancellation conditions applicable at the time of booking confirmation.
For accommodation services that have already commenced, related fees may not be refundable.
- No-Check-in
If a customer does not check in on the confirmed check-in date and does not contact us in advance to cancel or modify the reservation, this may be considered a no-check-in. Whether a refund is issued for a no-check-in will be processed according to the specific cancellation conditions of the booking.
- Date Change
If you wish to change your check-in or check-out date, please contact us as early as possible before the originally planned check-in date. Date changes are subject to confirmation based on new property availability, and some bookings may require payment of price differences or be subject to the original booking conditions.
- Cancellation Due to Property or Service Issues
If a confirmed reservation cannot proceed due to the property being unable to provide accommodation, property maintenance, or other reasons attributable to us, we will negotiate alternative arrangements or a refund plan with the customer on a case-by-case basis.
- Refund Method
Funds meeting the refund criteria will, in principle, be refunded to the original payment method. We will not substitute the original payment channel with cash or other methods not confirmed by both parties.
If the arrival time is delayed due to incorrect payment information provided by the customer, bank processing delays, or reasons at the payment institution, such delays are not considered part of YILDIZ PROPERTIES LTD’s direct processing time.